Gateway Transfers Ltd Terms & Conditions
We provide up to 60 minutes of free wait time (up to 45 minutes on domestic arrivals) on each airport international arrival transfer for the client to deplane, pick-up luggage and clear customs. If the client does not meet the driver or call us within 60 minutes (45 minutes for domestic arrivals) of the plane landing we will consider the client a “no-show” and the client will be charged in full for the reservation.
For hotel pick-ups 15 minutes free wait time is provided.
Extra waiting time needed beyond the free wait time period will be billed for an additional hour of service.
On all reservations the client will be considered a no-show after the free wait time has elapsed. If the client has not met the driver or contacted us by phone, the client will be charged in full for the reservation. To avoid being charged as a no-show, the client cannot leave his or her location without contacting our bookings office.
If the client experiences difficulty locating the driver, the client can contact our bookings office via the contact information provided in the email confirmation. Leaving the pick-up location without notifying us will result in a no-show fee.
Changes and Cancellations
We understand changes or cancellations to travel plans can be abrupt or without reason. Changes or cancellations for all trip reservations must be submitted to our bookings office via the contact information provided on our website. All changes and cancellations will be confirmed immediately by our team via email reply.
For general bookings, cancellations made more than 2 days before the scheduled service time will not incur any charge, cancel 48 hours or less before the scheduled service time will be charged 100% of the invoice value.
No-shows will be charged the full reservation fare.
For all special events change and cancellation policies supersede standard change and cancellation policies and are noted in the email confirmation.
All changes are required to be received by our bookings office at least 48 hours before the scheduled service time. Changes cannot be made with drivers. If a change cannot be accommodated & results in a cancellation, the client will be charged in accordance with our cancellation policy terms.
Vehicle Request Policy
We reserve the right to upgrade a vehicle request to accommodate a client’s reservation at no charge to the client if deemed necessary by us.
Rates & Billing
All applicable charges for the service will be presented to the client at the time of quotation and booking confirmation, according to the service itinerary provided in advance of service. Any itinerary change by the client during service, which incurs additional charges, will be billed accordingly. Applicable charges as a result of itinerary change will be presented to the client at the time of change.
For transfer service, extra waiting time needed beyond the free waiting time period will be billed at the hourly rate (or extra hour rate). Pickup time after the late night service period, if applicable, will be charged a flat fee. Additional stops will be charged a flat fee. Extra wait time hourly rate and late night service fee will be provided at the time of quotation and booking confirmation.
Rates are inclusive of taxes. Gratuity is not required and can be provided to the driver directly at the client’s sole discretion.
Quotes will be provided upon request. All quotes provided are to be considered as estimates only, and actual charges will be determined upon the completion of the service.
Out of Pocket Surcharges
All out of pocket charges, including, but not limited to: road tolls, parking, port fee, airport fees, carts, greeter fee, driver meal, driver entrance tickets to restricted areas, are included in the transfer price. All applicable surcharges for service will be presented to the client at the time of quotation and booking confirmation.
Event & Local Holiday Period Surcharges
Rates may be subject to increase during peak demand event periods and local holidays. All applicable increases in rates for service during applicable dates will be presented to the client at the time of quotation and booking confirmation.
We accept credit cards (Visa, MasterCard and American Express), as well as debit Cards.
Affiliate Service Policy
We utilize, at our own discretion, affiliate service providers to provide ground transportation services as requested by our clients.
Vehicle images listed on our websites may differ from the actual vehicle; all our supplier partner vehicles are late models and well maintained.
Lost or Damaged Items
We are not responsible for loss or damage to passenger’s personal luggage or any personal belongings left in the vehicle. We reserve the right to charge a delivery fee for returning lost items if found. We will assist with luggage at a client’s request, but assume no liability for doing so.
Passengers are not permitted to smoke in any Passenger Vehicle (including using Electronic cigarettes).
Passengers shall not consume alcohol in any Passenger Vehicle and we and the Driver reserve the right to decline carriage to any Passenger and/or require a Passenger to alight from a Passenger Vehicle who, in our opinion, is intoxicated.
All Passengers are required to use seatbelts at all times.
We may charge reasonable repair or cleaning charges plus a fee representing loss of earnings for the Driver in the event of spillages in or in the event that any Passenger vomits in, or otherwise soils, contaminates or damages a Passenger Vehicle.
Service Details Accuracy
For all requested and reserved services, the client is required to provide us accurate and complete service details, including but not limited to pick-up and drop-off points, service dates and times, quantity of passengers and luggage, contact telephone and email. We take no liability or responsibility for problems with service that arise from inaccurate or incomplete information provided, and service charges will apply as per our Pricing Policy, Cancellation Policy, Change Policy and No-Show Policy.
The client agrees to indemnify and keep us fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by us as a result of the negligence, acts or omissions or default under the Contract by the Customer, or its employees, agents or subcontractors or any Passengers.
Child Safety Seats
Depending on the location, we can usually provide a range of child safety seats. A fee may apply, depending on the seat type and location. Parents and guardians of children traveling in our vehicles are responsible for installing and using the child safety seats provided.
Uncontrollable Acts, Acts of God and/or Acts of Mother Nature
In no event will we or our affiliate service partners, be liable or responsible for damages of any kind caused by any delay in performance or failure to perform, caused by circumstances beyond its control, including but not limited to, weather, natural disaster, traffic congestion, accidents, flight delays, road closures, act of God, act of war or terrorism, act of any public authority or sovereign government.
In-Vehicle Complimentary Wi-Fi
Many of our vehicles offer passengers complimentary In-Vehicle access to Wi-Fi. Any passengers who utilize the complimentary in-vehicle Wi-Fi understands and agrees that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the Internet, whether the connection to the Internet is facilitated through wired or wireless technology. These security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your device or network. ACCORDINGLY, ALL PASSENGERS AGREE THAT GATEWAY TRANSFERS LTD., ITS SUBSIDIARIES, AFFILIATES, OWNERS, INVESTORS AND INSURERS WILL NOT BE LIABLE FOR ANY INTERCEPTION OF TRANSMISSIONS, LOSS OF DATA, FILE CORRUPTION, HACKING OR DAMAGE TO YOUR COMPUTER OR NETWORK THAT RESULTS FROM THE TRANSMISSION OR DOWNLOAD OF INFORMATION OR MATERIALS THROUGH THE SERVICE.
WEBSITE AND MOBILE APP USER AGREEMENT
You may only use this Web site, the Services, or the Mobile App in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within England or other jurisdiction from which you are accessing this website.
In particular, you agree that you will not:
- Post, transmit or disseminate any information on or via this Web site, the Services, or the Mobile App which is or may be harmful, obscene, defamatory or otherwise illegal
- Make any other unauthorized, false or fraudulent booking
- Deface, alter or interfere with the front end ‘look and feel’ of this Web site, the Services, or the Mobile App or the underlying soft-ware code
- Obtain or attempt to obtain unauthorized access, via whatever means, to any of Our networks.
- Use this Web site, the Services, or the Mobile App in a manner which causes or may cause an infringement of the rights of any other
- Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Web site, the Services, or the Mobile App including but not limited to uploading or making available files containing corrupt data or viruses via whatever means
- Take any action that imposes an unreasonable or disproportionately large load on this Web site, the Services, or the Mobile App or related infrastructure
Without prejudice to any of our other rights (whether at law or otherwise) we reserve the right to:
- Cancel your bookings without reference to you and/or
- Deny you access to this Web site, the Services, or the Mobile App where we believe (in Our absolute discretion) that you are in breach of any of these Terms and Conditions
All trademarks, copyright, database rights and other intellectual property rights in the materials on this website, the Services, or the Mobile App (as well as the organization and layout of these) together with the underlying software code are owned either directly by Us or by our licensors. Without our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part.
CHANGES TO THIS WEBSITE
We may make improvements or changes to the information, services, products and other materials on this Web site, the Services, or the Mobile App or terminate them, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Web site, the Services, or the Mobile App. Accordingly, your continued access or use of this Web site is deemed to be your acceptance of the modified Terms and Conditions.
THIRD PARTY APPLICATIONS
The Web Site, the Services, and the Mobile App may enable you to link or connect you to use functionalities of third party applications, services or sites that are not owned or controlled by Us (“Third Party Applications”). Any Third Party Applications are subject to the terms and conditions of the relevant third party provider. We have no control over and are not responsible or liable for any matters relating to your dealings or transactions with such third parties and over any third party content, syndicated content, applications, services, sites, advertisements, links, privacy policies and/or practices of any such third parties that may be accessible via the Web Site, the Services, or the Mobile App. It is your responsibility to check the privacy policies and terms of service and usage of all third party sites that you visit prior to downloading or using any such Third Party Applications. This website, the Services, or the Mobile App may include links to other internet sites. We do not endorse any such websites and are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk.
LIMITATION OF LIABILITY
In no event will We be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this website, the Services, or the Mobile App or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.
DISCLAIMER OF WARRANTY
To the maximum extent permitted by law, we disclaim all implied warranties with regard to the information, services and materials contained on this website. All such information, services and materials are provided “as is” and “as available” without warranty of any kind.
We make no warranty, implied or explicit, that any part of the service will be uninterrupted, error-free, virus-free, timely, secure, accurate, reliable or any quality, nor that the content is safe in any manner for download. You understand and agree that neither We nor any participant in the site and its services provides professional advice of any kind and that use of such advice or other information is solely at your own risk and without our liability of any kind.
You agree to indemnify, defend and hold Us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms and Conditions.
These Terms and Conditions contain all the terms of your agreement with us relating to your use of this website, the Services, or the Mobile App. No other written or oral statement (including statements in any brochure or promotional literature published by us) will be incorporated.
Your use of this website, the Services, or the Mobile App, any downloaded material from it and the operation of these Terms and Conditions shall be governed by and construed in accordance with the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts.
CONTROLLER OF INFORMATION
OUR COMMITMENT TO PROTECT YOUR PRIVACY
We are committed to protecting your personal and data privacy. To ensure that you can make informed decisions and feel confident about supplying your Personal Data (as defined below) to us when using our website, mobile and other services, we provide this notice outlining our practices and the choices you have concerning how your Personal Data is being collected and used by us.
WHAT DATA DO WE COLLECT?
Booking Information: When booking car services we ask for your name, telephone numbers, mobile messaging app addresses, email address, travel itinerary and service details. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of any quotes obtained or bookings made.
Payment Details: If you pay for your service at the time of booking you will be asked to enter your credit or debit card information and billing information, including name of cardholder, card number, billing address and expiry date;
Online Account Information:When you make a booking, we will give you the opportunity to create an online account. If you accept, we will store the personal details you provide in our customer database. Information such as company name, business title and associated contact information; your payment card type, number and expiration date to enable us to take your payment; service preferences such as vehicle type and special requests. This will enable you to make future bookings more rapidly and more personalized. Deletion of your online account will not delete the personal data that we hold on file. You are able to view and correct the personal data we hold at any time, see the accessing and updating information section on how to do so.
History of Transactions: We will maintain electronic records of all bookings you have made.
IP address: We collect your IP address when you visit our site. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this information to help us understand more about where our site traffic originates.
Cookies: Our website uses “cookie” technology. “Cookies” are encrypted strings of text that a website stores on a user’s computer. Cookies enable us to customize our website and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as “session” cookies and “persistent” cookies.
HOW DO WE USE YOUR DATA?
Delivery of Service: We use the personal information collected through our Web Site, Services, or Mobile App to administer and deliver our services. In connection with the delivery of our services, we may share the Personal Information with third-party partners or vendors who help deliver or administer the services, but they are only permitted to use the information in connection with the delivery or administration of our services. For example, we share a Client’s credit card information with a third-party credit card processing company, but that company is not permitted to use the credit card or Personal Information for any purpose other than to fulfill the specific purchase transaction. We may also share select Personal Information with our subsidiaries, affiliates, and subcontracted service providers who need such information to provide the services that you have specifically requested.
Sharing Information:We will never sell your information or release your personal details to third parties for marketing purposes.
HOW DO WE PROTECT YOUR DATA?
Secure Socket Layer (SSL) encryption technology is used to protect personal information such as credit card details when making a booking. Any personal information that we hold as part of your customer profile will be held in a database with physical and technological security controls and procedures in place.
Only the last 4 digits of your credit card number will be displayed when viewing, amending or deleting your credit card details or on any booking on our website.
Our commitment to data security
The security of your personal information is important to us. When you enter sensitive information (such as your payment card number) during any registration or booking process, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personally identifiable information and personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. With this in mind we would ask you not to enter any payment card number into fields on our websites, unless that the field is specifically marked for that purpose.
Accessing and updating information
You may request access to and correct your Personal Data held by us. If you wish to obtain a copy of any of your Personal Data, if you believe that the Personal Data relating to you which we collect and maintain is incorrect, or if you believe that the Personal Data held by us was used beyond the scope of the purpose of use disclosed above or was acquired by fraudulent or unlawful means or provided to a third party without your prior consent, please write to us at our Registered Office.
CHANGES TO THIS POLICY